Welcome to Modkat EU/UK


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Refund policy

Return or Donate
We are confident that you will love your new Modkat product(s). However, if you are unsatisfied for any reason, you may return your unwanted item(s) within 30 days from product receipt. If your item(s) arrive damaged or defective, please contact Customer Support.

In lieu of returning your item(s), we encourage you to donate to a local animal shelter, rescue, or charitable non-profit organization. Donating is gratifying, better for the environment and saves you from any applicable return fees!


How to return.

  • Original shipping charges are non-refundable
  • NO EXCHANGES - Please return the unwanted item(s) and place a new order
  • Returned item(s) must have been purchased via modkat.eu
  • After 30 days we reserve the right to refuse items
  • Be sure to keep your label receipt until it is received by the warehouse
  • When the returned item(s) are received your order will be refunded accordingly
  • Print your Order Confirmation email and include with your returned item(s)
  • Kindly ship returns to:
  • ModProducts, LLC
  • Benzstrasse 21
  • Heek / Westf.
  • 48619
  • Germany


How to donate.

  • Donation of more than 3 items must be pre-approved by Customer Support
  • Original shipping charges are non-refundable
  • Donation must occur within 45 Days of product receipt
  • Donated item(s) must have been purchased via modkat.eu
  • Send us a photo of the receipt and we'll refund your original order minus shipping


If you have more questions about our return policy, or our donation requirements, please reach out to Customer Support.